Refund policy

Return & Refund Policy

Effective Date: January 1, 2023

Welcome to PetalPin. Your satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains your rights and the procedures for returning products purchased through petalpin.cyou.

By placing an order on our website, you agree to the terms outlined below.

1. 30-Day Return Policy

We proudly offer a 30-day free return policy.

You may request a return within 30 calendar days after your order has been delivered.

To be eligible for a return, your item must:

  • Be unused or only minimally handled
  • Be returned in its original packaging whenever possible
  • Include all accessories, components, and original contents
  • Not show signs of intentional damage or misuse

Certain items may not qualify for return due to hygiene or safety reasons if they have been used extensively.

2. Free Returns

PetalPin provides free return shipping for eligible returns.

Once your return request has been approved, our customer support team will provide detailed return instructions.

Please do not send products back without first contacting our support team.

3. Non-Returnable Items

Returns cannot be accepted for:

  • Items intentionally damaged after delivery
  • Products showing excessive wear or misuse
  • Items modified by the customer
  • Gift cards (if applicable)
  • Final sale or clearance items where clearly indicated

4. Damaged, Incorrect or Defective Orders

Please inspect your package immediately after delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item
  • A missing item

Please contact us within 7 days of delivery.

Include:

  • Order number
  • Description of the issue
  • Clear photos showing the problem

We will resolve the issue as quickly as possible by offering a replacement, refund, or another appropriate solution.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds are issued to the original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.

Shipping fees (if any were charged for special services) are generally non-refundable unless the return results from our error.

6. Order Cancellation

Orders may be cancelled before they have entered processing or shipment.

Once an order has been shipped, it can no longer be cancelled but may qualify for return after delivery.

7. Exchanges

If you receive a defective or damaged product, we will gladly exchange it for the same item whenever inventory is available.

8. Late or Missing Refunds

If you have not received your refund:

  • Verify your bank account.
  • Contact your credit card provider.
  • Contact your payment provider.

If you still require assistance, please contact us.

9. Contact Us

PetalPin

Website: https://petalpin.cyou

Email: support@petalpin.cyou

Phone: +1 250 802-8889

Business Address:

3298 Hazelwood Rd

Langford, BC V9C 0H3

Canada