Shipping policy
Shipping Policy
Effective Date: January 1, 2023
Thank you for shopping with PetalPin.
We proudly provide FREE worldwide shipping on every order.
Order Processing
Orders are processed within 1–2 business days.
Orders are not processed on weekends or public holidays.
During peak shopping seasons, processing may require additional time.
Shipping Time
Estimated delivery:
7–10 business days
Delivery times may vary depending on:
- Destination country
- Customs clearance
- Local carriers
- Weather conditions
- Public holidays
These estimates are not guaranteed.
Shipping Cost
Free Worldwide Shipping
No minimum purchase required.
Order Tracking
Once your order ships, a tracking number will be emailed to you when available.
Please allow up to 48 hours for tracking information to update.
Customs & Import Duties
International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.
These charges are not controlled by PetalPin.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing checkout.
PetalPin is not responsible for delays or failed deliveries resulting from incorrect customer information.
Lost Packages
If your package appears lost during transit, please contact us.
We will work closely with the shipping carrier to help locate your shipment and determine the most appropriate resolution.
Damaged Packages
If your package arrives damaged:
- Keep the original packaging.
- Take clear photos.
- Contact us within 7 days.
Our team will review your case promptly.
Contact
PetalPin
Website: https://petalpin.cyou
Email: support@petalpin.cyou
Phone: +1 250 802-8889
Business Address:
3298 Hazelwood Rd
Langford, BC V9C 0H3
Canada